1. This is a Free Service
2. Serious Enquiries Only
3. Ryokan Cancellation Policies
4. Reservation Changes
5. Japanese Guest Houses is Not Liable
6. Japanese Guest Houses is Not Responsible for Companies Listed on Website
7. Rooms Will Not Be Held Until Credit Card Fax is Received by the Ryokan
8. Ryokans Have Curfews - Please Arrive Before Curfew Time
9. If a Customer  is Having Dinner, then the Customer Must Check in Before 5:30pm
10. A Rough Total of the Customer's Bill will be Included in the Confirmation E-mail
11. Cannot Accept Reservation Requests Over the Telephone
12. Cannot Give Travel Information
13. Japanese Guest Houses Accepts No Responsibility for any Possible Information Errors
14. Most Ryokans Do Not Accept Credit Cards
15. Cannot Contact Customers at Hotels in Japan
16. All Communication with Customers is by E-Mail Only and Please Check the Emails
17. Customer is Responsible for the Final Details of the Reservation
18. Customer is Responsible for Printing up and Bringing the Final Details of the Reservation
19. Terms are Subject to Change

Details:

This is a Free Service
Japanese Guest Houses is a reservation service designed to assist English-speaking travelers to make a reservation at ryokans throughout Japan. This is a free service to our Customers. [Top]

Serious Enquiries Only
In order to keep this a free service and to maintain friendly relations with the ryokans, Japanese Guest Houses asks its Customers to make serious enquiries only. Our staff is limited so please be patient. We will try to respond as soon as possible. [Top]

Ryokan Cancellation Policies
Each ryokan has its own cancellation policy, and it is the responsibility of the Customer to follow the terms of the cancellation policy. If the Customer makes a reservation and cancels it, Japanese Guest Houses will not take responsibility for the cancellation nor will we act as an intermediary between the Customer and the client. If you wish to cancel your reservation, please send us an e-mail as soon as possible. If you do not receive a cancellation notice from us, your reservation has NOT been cancelled. If you do not receive a cancellation notice, please contact us again. [Top]

Reservation Changes
If the Customer wishes to change their reservation (not cancels, but changes the date of their reservation), we need at least 3 business days prior to the reservation date  to contact the ryokan to make the necessary changes. Communication with the Customer is by e-mail only, and it takes time to communicate with both the Customer and the ryokan and to work out the reservation changes. [Top]

Japanese Guest Houses is Not Liable
Japanese Guest Houses does not operate any facility, and we are not in the position to represent the suitability or otherwise of any facility. Japanese Guest Houses does not accept liability to any person for the information provided on this website or incorporated into it by reference. Japanese Guest Houses does not accept any liability for loss or damage incurred by any person as a result of reliance placed upon the content of this website or any other information incorporated by reference or by reservation of a facility or by staying at any facility booked through this website or through Japanese Guest Houses. [Top]

Japanese Guest Houses is Not Responsible for Companies Listed on Website
Japanese Guest Houses is not responsible in any way for the goods and/or services provided by the companies and/or organizations listed in this web site. They are simply a list of links to Japan and travel related web sites, and Japanese Guest Houses is not connected to these web sites in any capacity. [Top]

Rooms Will Not Be Held Until Credit Card Fax is Received by the Ryokan
Room(s) at a ryokan will be held only after the ryokan has received the Customer's credit card number. Room(s) at a ryokan is available at the time the e-mail is sent to the Customer by Japanese Guest Houses. [Top]

Ryokans Have Curfews - Please Arrive Before Curfew Time
Ryokans often have curfews so please check with the staff to find out the curfew time. If a Customer arrives after the curfew without informing the ryokan, the Customer may be locked out though the Customer will still be responsible for paying for the room. [Top]

If a Customer is Having Dinner, then the Customer Must Check in Before 5:30pm
If a Customer is having dinner, then the Customer must check in by 5:30pm. If the Customer checks in later than 5:30pm, then the kitchen might be closed and the Customer will not receive dinner. The Customer will, however, be charged for the dinner. [Top]

A Rough Total of the Customer's Bill will be Included in the Confirmation E-mail
We will include a rough total of a Customer's bill in the confirmation e-mail sent by Japanese Guest Houses to the Customer. However, this price will not include any extras the Customer may order (such as beer or sake at meals) or any other service charges the ryokan may include. [Top]

Japanese Guest Houses cannot accept reservation requests over the telephone. [Top]

Cannot Give Travel Information
Japanese Guest Houses provides reservations assistance only. We are not equipped to offer other kinds of information about travel in Japan. [Top]

Japanese Guest Houses Accepts No Responsibility for any Possible Information Errors
While Japanese Guest Houses has made a good-faith effort to ensure the information on this web site is accurate, we accept no liability for errors whatsoever. [Top]

Most Ryokans Do Not Accept Credit Cards
Most ryokans do not accept credit cards and are a "cash only" business. However, there are some ryokans which do accept credit cards. [Top]

Cannot Contact Guests at Hotels in Japan
Japanese Guest Houses cannot contact Customer at hotels in Japan to tell them about their reservation at a ryokan. [Top]

All Communication with Customers is by E-Mail Only and Please Check the Emails
Japanese Guest Houses cannot contact Customers by telephone or fax. All communication is by E-Mail only. When you receive the e-mails, please make sure all of the calculations (prices) are correct. If there is a mistake, please let us know! [Top]

Customer is Responsible for the Final Details of the Reservation
The Customer is responsible for the final details of the reservation. We assume the Customer has read and understood the ryokan's entire web page (photos, description, ryokan facilities, prices and meals, directions) as well as the final confirmation e-mail sent to the Customer which includes the ryokan's name, reservation dates, meals, total price, check-in and check-out times, curfew time, ryokan's telephone number, and directions. Japanese Guest Houses makes every effort to ensure the above information is correct. However,  if there are any errors or misunderstanding it is the responsibility of the Customer to contact Japanese Guest Houses and correct those errors or misunderstandings. [Top]

Customer is Responsible for Printing up and Bringing the Final Details of the Reservation
The Customer is responsible for printing up and bring all the necessary details of their reservation. The Customer must print up and bring  the ryokan's English and Japanese addresses, map (if available), and  directions found on the ryokan's web page. The Customer must also print up and bring the final confirmation e-mail  which includes the ryokan's name, reservation dates, meals, total price, check-in and check-out times, curfew time, ryokan's telephone number, and directions. [Top]

Terms are Subject to Change
These terms and conditions are subject to change at any moment without notice. [Top]